Privacy statement
This page explains, in plain English, how Edinburgh Heating and Cooling Services handles personal information in connection with this website.
What this site collects
Only what you choose to send. The pages here are static, so ordinary browsing hands over nothing to Edinburgh Heating and Cooling Services.
When you get in touch directly, your message is held by Edinburgh Heating and Cooling Services so that it can be read and answered.
Logs kept by the host
Serving a web page leaves a technical record with the hosting company. Such logs usually contain the requesting IP address, the address asked for and a timestamp. They belong to the host, are kept for security and operational reasons, and are not passed to Edinburgh Heating and Cooling Services for analysis.
Cookies and similar technology
No cookie is set by this site to recognise or follow you, and no analytics of its own are run. Where a page includes material embedded from another service, for example a map panel, your browser contacts that service directly, and it may store cookies under its own terms. Edinburgh Heating and Cooling Services has no access to them.
How information is used
Anything you send is used to reply to you and to deal with the matter you raised. It is not used for marketing and it is not sold.
Sharing with others
Nothing you send is shared with other companies to use as they wish. Disclosure happens only where Edinburgh Heating and Cooling Services is legally obliged to make it, and no further.
What you can ask for
You have the right to see the personal information Edinburgh Heating and Cooling Services holds about you, to have errors corrected, to have it deleted, and to object to it being held. Any of these can be requested with Edinburgh Heating and Cooling Services directly, and Edinburgh Heating and Cooling Services will answer. The Information Commissioner's Office is the UK regulator, and you can take a complaint there at any point.
How to raise something
Anything about privacy on this site, including a request about your own information, can be taken up with Edinburgh Heating and Cooling Services directly.